Customer Service Rep
Fluent, professional agents who represent your brand with care and handle customer inquiries, tickets, and escalations with ease.
Build your team.
Without the overhead.
RemForge connects US companies with pre-vetted operators from Latin America — same timezone, 60% lower cost, ready to hit the ground running.
No placement fees. No long-term lock-in. First candidate profiles in 48 hrs.
Why Nearshore
The smarter way to scale your team
Offshoring sounds good until your standups are at midnight. Nearshore gives you the cost advantages without the timezone tax.
Full timezone alignment
Latin American talent works your hours — EST, CST, MST, PST. Real-time collaboration with zero scheduling friction.
English-fluent professionals
Advanced English proficiency is a baseline requirement in our vetting. Communication gaps don't slow your team down.
Cultural alignment
LATAM professionals are aligned with North American business norms — how meetings run, how feedback lands, how ownership is taken.
Real savings, real results
Average 60–70% reduction in labor costs vs. equivalent US hires — with no sacrifice in quality or output.
How It Works
From brief to hire in four steps
A structured process that moves fast without cutting corners — you get the right person, not the fastest available one.
STEP 01
Define the role
We run a 30-minute alignment call to map your needs: responsibilities, seniority, team structure, and timeline. We ask the questions most agencies skip.
STEP 02
We source and vet
Our team searches our LATAM network and conducts a multi-stage vetting process — skills test, English assessment, behavioral interview, and reference checks.
STEP 03
You interview finalists
We present 3 pre-vetted candidates with detailed profiles. You interview, compare, and decide — with full support from your dedicated account manager.
STEP 04
Onboard and scale
We handle contracts, compliance, and payroll. You focus on onboarding. Your account manager stays engaged for 90 days post-hire.
Roles We Fill
Every position your team needs
From front-line customer service to senior sales closers — we staff the roles that drive revenue and keep operations running.
Appointment Setter
Outbound specialists who qualify leads, book meetings, and keep your pipeline full so your closers can focus on closing.
Closer / Sales Rep
Experienced sales professionals who handle discovery calls, demos, and negotiations — trained to close deals and drive revenue.
Virtual Assistant
Organized, proactive VAs who manage inboxes, scheduling, research, data entry, and the day-to-day tasks that eat your time.
SDR
Sales development reps who own top-of-funnel prospecting — cold outreach, follow-ups, and handing off warm leads to your closers.
Recruiter & Sourcer
Talent professionals who help you grow your own team — job postings, outreach, screening, and candidate pipeline management.
Executive Assistant
High-trust EAs who manage complex calendars, travel, communications, and executive priorities with professionalism and discretion.
Something else?
We also conduct custom searches for specialized positions not listed here.
Looking for another role? We also conduct custom staffing searches for specialized positions. Tell us what you need →
Client Stories
What our clients say
Companies of all sizes trust RemForge to staff mission-critical roles with LATAM talent that performs.
★★★★★
"Our RemForge appointment setter booked 30% more meetings in month one than our previous in-house SDR. The quality of candidates they vetted was genuinely impressive."
★★★★★
"I was nervous about hiring a virtual assistant remotely. RemForge walked us through the whole process and matched us with someone who felt like a full-time team member from day one."
★★★★★
"We hired a customer service team of four through RemForge. Response times dropped, CSAT went up, and we're saving over $120k a year compared to US equivalents."
Pricing
Simple, transparent pricing
One flat monthly rate. No placement fees, no hidden charges. Price depends on the role — starting at $1,800/month.
Starting from
$1,800/mo
Per full-time, dedicated team member — all-inclusive. No placement fee. No contracts. Cancel with 30 days' notice.
- Full-time dedicated professional
- 5-stage candidate vetting
- Compliance & payroll handled
- Dedicated Account Manager
- Candidate profiles in 48 hours
- 90-day post-hire check-ins
- Replacement guarantee
- 30-day cancellation policy
Exact pricing depends on role and seniority. Volume discounts available for 3+ hires.
Where We Source
Rooted in Latin America
We've built deep sourcing networks in the top nearshore markets — not just job boards, but real vetted talent pipelines.
Mexico
Our primary and largest market. Strong across customer service, sales, operations, and executive support. Cities like Monterrey and Guadalajara have world-class English-fluent talent.
Primary MarketColombia
Medellín and Bogotá have a rapidly growing professional workforce with strong English skills and a startup-aligned work culture that fits US companies well.
Primary MarketWe also source talent across El Salvador, Peru, Guatemala, and other LatAm markets for specialized roles.
FAQ
Common questions
How is nearshore different from offshore?
Offshore typically means Asia (Philippines, India), which offers cost savings but comes with 10–14 hour timezone gaps. Nearshore means Latin America — full timezone overlap with the US, stronger cultural alignment, and much easier real-time communication.
What does the vetting process look like?
Every candidate goes through five stages: an application review, a role-specific skills test, an English fluency assessment, a structured behavioral interview with our team, and reference checks from prior employers. Only the top 3% of applicants reach your shortlist.
How long does it take to make a hire?
Most placements complete within 10–18 days. We typically deliver candidate profiles within 48–72 hours of your intake call. Urgent searches can often be expedited — just let us know your timeline.
Do you handle compliance and payroll?
Yes. We handle all employment contracts, international payroll, and compliance requirements so you're never exposed to misclassification or local labor law risk. You just manage the person's day-to-day work.
What if a hire doesn't work out?
We offer a replacement guarantee. If a hire doesn't meet expectations within the first 90 days, we restart the search at no additional cost. We stand behind the quality of who we place.
Are these employees or contractors?
They are full-time, dedicated professionals working exclusively for your company during your business hours. They're not juggling other clients — they're your team member, managed through RemForge's compliant entity in each country.
Get Started
Ready to build your nearshore team?
Book a 30-minute call. We'll map your role requirements and send you pre-vetted candidate profiles within 48 hours — no cost, no commitment.